Information Technology Specialist (Security)

About this role

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Remediates enterprise server vulnerabilities across cloud and on-premises environments by applying patches, hardening Linux and Windows systems, updating certificates, and resolving KEV, SOC, and POA&M findings using tools such as BigFix, AWS, and EDW services.

Configures and supports AWS cloud services, including EC2, Instance Scheduler, GuardDuty, FSx, Airflow, and virtual desktop solutions; upgrades production and development environments; and troubleshoots major application outages through root cause analysis and service restoration. Administers access control and security workflows by managing user permissions, implementing MFA, coordinating system access changes, and addressing SSP and POA&M security requirements.

Evaluates networking and cloud-related procurements by analyzing technical requirements, licensing, subscription costs, and compatibility to support secure and efficient enterprise IT operations. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.